Help center
Look it up.
Straight answers about advertising, getting a screen for your venue, and your account. Each one was checked against how Elaview works today, including the things it doesn’t do yet.
Results appear below as you type.
Procedure 1 · Troubleshooter
Why isn’t my ad playing?
Five questions, in the order that most often finds it. Answer from what you can see in your dashboard.
Question 1: Has your ad been approved?
Every ad is reviewed before it plays. Your schedules in the dashboard show whether it’s still in review, and you’ll get a notification when it’s approved or declined.
Question 2: Is there money in your wallet?
Question 3: Has today’s daily budget been used up?
Question 4: Has the total budget been spent?
Question 5: Is the venue open right now?
Chapter 1 · 4 entries
Getting started
1.1What is Elaview?
Elaview puts ads on the screens inside neighborhood venues: cafés, gyms, laundromats, lobbies. Businesses pay per play, and only for plays that ran. We set up and run the screens, and venues get free promos and a share of the ad revenue.
1.2How do I sign up?
Sign up with your email and a password, or with Google.
If the site shows “Get early access” instead of a sign-up button, accounts are opening in order: join the waitlist and we’ll let you know when yours is ready.
1.3Where are the screens?
In venues that have joined Elaview as partners. Browse the map in your dashboard to see what’s near you. Each listing shows the venue, its opening hours and its price per play.
1.4What does it cost to use Elaview?
Nothing to join. Advertisers pay each screen’s price per play, from a wallet they top up, starting at $5. Venues pay nothing at all: we supply the player and set it up.
Chapter 2 · 8 entries
Advertising
2.1How do I get my ad on a screen?
You’ll need at least $5 in your wallet to book a screen.
- Create a campaign and upload your image.
- Find a screen on the map and choose Advertise Here.
- Pick your campaign and set a daily budget, a total budget, or both.
- Your ad gets a content check and a review by our team, and you’ll get a notification when it’s approved. Then it plays while the venue is open.
2.2What file do I need?
One image, JPG or PNG, up to 10 MB, shaped to the screen: within 2% of its aspect ratio. Each screen’s listing shows its size before you book. GIF and WebP files aren’t accepted.
2.3Can I run a video?
Not yet. Ads are images for now.
2.4When does my ad play? Can I choose the hours?
Your ad plays whenever the venue is open. You can’t choose hours or days yet.
What you can do is pick venues whose opening hours suit you, and set a daily budget: it’s spread evenly across each venue’s open hours, so you’re seen through the day instead of all at once.
2.5Who approves my ad?
Every ad gets a content check and a review by our team before it plays, and each venue can rule out things it never wants on its screen, like a competitor.
You’ll get a notification when your ad is approved, and if it’s declined, the notification says why. Both show in your dashboard, and come by email too unless you turn that off in Settings.
Elaview’s content check looks at what’s on the screen. It doesn’t review your ad against the rules of your profession.
2.6How do I know my ad played?
Every play is logged with the time it ran. Open the schedule in your dashboard to see each play, or Analytics for plays and spend by screen.
2.7Can I pause, stop or change an ad that’s running?
You can stop it. Cancel its campaign from Campaigns in your dashboard, and its ads stop playing and stop being charged. A play already on screen when you cancel finishes, and is charged. If you can’t cancel it there, write to us and we’ll stop it for you.
Pausing an ad and picking it up later isn’t in your dashboard yet.
You can’t change the image on a running ad. To show a different one, create a new campaign with it and book it.
2.8Why isn’t my ad playing?
Work through the troubleshooter on this page. It checks the usual reasons in order: approval, your wallet, your budgets, and the venue’s hours.
Chapter 3 · 5 entries
Budgets & billing
3.1How do I add money to my wallet?
From Wallet in your dashboard: choose an amount, from $5, and pay by card through Stripe.
3.2When am I charged?
After each play runs, at that screen’s price per play, from your wallet. Each play is charged once. You’re never charged for a play that didn’t run, and never for more than your wallet holds.
3.3How do daily and total budgets work?
When you book a screen you set a daily budget, a total budget, or both. A daily budget is spread across the venue’s open hours, and once it’s used the ad sits out until the venue opens again. A total budget ends the run when it’s spent.
Together they bound a run: $6 a day with a $60 total runs for at least 10 days, and stops once $60 of plays have run.
3.4What happens when my wallet runs low?
Your Wallet page marks a low balance before it runs out. Plays stop when your wallet can’t cover the next one, and pick up again when you top up.
3.5Can I get unused balance back?
Yes. Write to us from the email on your account with the amount, and we’ll refund your unspent balance to the card you paid with. There’s no button for it in your dashboard.
Cancelling a campaign doesn’t refund anything by itself: what you haven’t spent stays in your wallet until you ask for it back.
Chapter 4 · 9 entries
For venues
4.1How do I get a screen for my business?
Create a free owner account, add your location and pick how the player gets to your TV. Where our team works, we install it for free. Anywhere, you can order one of our kits or set up a device you already have with our guides.
Before ads play, our team verifies the screen. If you set it up yourself, you send three photos from your dashboard.
4.2What does it cost my business?
Nothing, if we install it: where our team works, we set up the player for free and it stays ours. If you’d rather do it yourself, you can order a kit or use a device you already have; then the device is yours.
Either way, your dashboard shows every play and what you’ve earned.
4.3What do you install, and what do I need?
One small player, plugged into the TV you already have. You’ll need a TV your customers can see with a free HDMI port, a power outlet within reach, and Wi-Fi. When we install it, we bring the rest.
4.4Can my screen show my own promos?
Yes, and we design them for free. Your promos fill the screen whenever no ad is booked, and you can hold up to a quarter of the screen’s time for them. Like every ad, each promo passes a content check before it plays.
4.5Do I get a say in what plays?
Yes. Tell us what you never want on your screen, like a competitor, and it won’t run there. Every ad also gets a content check and a review by our team before it plays.
4.6How do I get paid?
You earn a share of what local advertisers pay for plays on your screen. It builds up in your dashboard, and you withdraw it whenever you like; the first withdrawal opens 30 days after your first screen is verified.
How much depends on how many businesses book your screen, and early on it may be small. Your promos are free either way.
4.7When do ads play on my screen?
Only while you’re open. The TV needs to stay on the player then, because advertisers pay for each play and the player can’t tell when the TV is switched away. After hours, it’s yours.
4.8What if the screen stops working?
Check that the TV is on, on the player’s input, and that the player has power and Wi-Fi. If it still won’t come back, tell us: the player is ours, so fixing it is on us.
4.9What if I want to stop?
Either of us can end it with notice. We’ll come and collect the player.
Chapter 5 · 4 entries
Your account
5.1I forgot my password.
Open the password reset page and enter the email you signed up with. We’ll email you a link to choose a new password.
If you signed up with Google, use Continue with Google instead.
5.2How do I change my password?
In Settings, under Account.
5.3How do I delete my account?
In Settings, under Account, choose Delete account and confirm with your password.
5.4Where do notifications show up?
In your dashboard. Decisions about your ads, approved or declined, also come by email, and you can turn those emails off in Settings. There are no push notifications.
Still stuck?
Write to us.
Tell us what you were trying to do. If it’s about an ad, include the screen’s name and your campaign; if you can’t sign in, the email you signed up with. Your note goes straight to the team, and we’ll reply by email.